To access your Course Materials List, navigate to the "Books" section at the top of the page and select "Course Materials Search". From there, you have two options: you can either access a personalized list using the Fanshawe Log In button, or you can use the search options underneath to find materials listed for your program or course.

For Online Purchases: Once your purchase is complete, keep an eye on your email inbox. You'll receive an email containing your redemption code and step-by-step instructions. Follow those instructions to redeem your code on our website.

For In-Store Purchases: With your in-store purchase, you'll receive an additional receipt. This receipt will include your redemption code and the website link which you need to redeem it. Follow the instructions provided to redeem your code on our website.

You may be asked to create an account on CampuseBookstore.com. Please note this is often a required step in the redemption process.

Some codes will be noted as Vitalsource codes. Please redeem these codes on the Vitalsource Bookshelf website. It will be marked as a Vitalsource code on the receipt or the emailed instructions for online orders.

We highly recommend using your FanshaweOnline email address when redeeming codes and setting up accounts. 

If you made your purchase online, please double-check your email inbox for the order confirmation or any related messages. Sometimes, these emails can accidentally land in your spam/junk folder, so it's worth a quick look there too. If you haven't received anything, please reach out to us directly, and we'll investigate further.

For in-store purchases, you should have received an additional receipt for each code you bought. If you can't locate these receipts, please contact us, and we'll assist you in resolving the issue.

Once our return window closes, access codes cannot be refunded*. Our refund period is limited to the third week of each term. Please check your receipt for specific dates.

To return digital content or e-books, we need approval from the publisher. If you bought from our store or website, reach out to us to start the return process. Please note that this approval process may take up to 7 business days, and we cannot issue a refund until the publisher gives their approval. However, approvals are not guaranteed.

If you purchased codes or books from another website or store, their refund policy applies. For assistance, please contact them directly.

*Exceptions may be allowed due to errors or incorrect code on booklist. Please contact us for further information.

Please contact us to confirm if the digital book matches the one approved by your instructor or program coordinator. Once we know that, we can figure out if you need a refund or exchange, or if you require additional help from the publisher or instructor.

Many of the books we sell come with access codes. Before considering secondhand books, please check your course materials list to see which books come with codes. Keep in mind that many access codes cannot be purchased separately.

The restrictions on digital books vary depending on the publisher and the specific title. Because there are a wide range of digital books out there, it's challenging for us to verify the restrictions placed on each one. For accurate information, we recommend reaching out directly to the publisher.

Certain digital codes can only be activated once the official start date of your class arrives. These codes are typically integrated directly into your course via FanshaweOnline and require the course to be active for access.

If you encounter difficulties, please try again on the first day of your class term, or feel free to contact us directly for assistance.

Certain courses offer Open Educational Resource (OER) e-books for free digital access. These resources are typically indicated in your course materials list, with printed versions for many titles available for purchase if preferred.

To access your OER e-books, reach out to your instructor for guidance on how to obtain them.

Our digital access codes and e-books come with various access durations. Some provide lifetime access, while others are available for specific periods, such as 180 days, 365 days, or 2 years. We do our best to supply this information where available. If you're uncertain about the duration of your access, feel free to reach out to us, and we'll be happy to assist you.

And remember, your access period begins from the moment you activate your code.

Make sure you aren't trying to use the 12-character code provided at purchase. You need to register this code on our website to get the further instructions and code from the publisher.

For example: A1B1-A1B1-A1B1 – These codes are only valid on our website and can only be redeemed once.

Once you redeem your code, you will be asked to log in or create an account on our partner site CampuseBookstore. If you have purchased access codes from us before, you may already have an account. If this is your first purchase, please proceed with creating an account. Once you've logged in or created your account, you will receive instructions to access your materials by email.

Many publishers use different terms during the registration of your course material access. Below are the terms and where to receive the information you need. Please contact us or the appropriate publisher support if you are unable to find an answer to your issue.

Publisher	Courseware Name	Requires	Where to Get
AME	AME Engage	Enrollment key	Provided by instructor
	Workbook	Enrollment key	Provided by instructor
Cengage	SAM	School Institution Key	Provided by instructor
	MindTap	Course key or course link	Provided by instructor
Elsevier	Evolve	Course ID or link within FOL	Provided by instructor
	e-Book	~~~	No additional code or link needed
Kendall Hunt	Cirrus	~~~	No additional code or link needed
McGraw Hill	Connect	Connect course URL	Provided by instructor
	SIMNet	Connect course URL	Provided by instructor
Pearson	MyLab	Course ID or link within FOL	Provided by instructor
	REVEL	Course ID or link within FOL	Provided by instructor
	Mastering	Course ID	Provided by instructor
PolicePrep	Lifetime Access	~~~	No additional code or link needed
Top Hat	Digital Bundle	Join code	Provided by instructor
	E-Book	~~~	Does not need join code
Vretta	Vretta	Link in FOL or other	Provided by instructor
Wiley	WileyPlus	Course ID or link within FOL	Provided by instructor

 

Special Case Access Codes

Publisher	Courseware Name	Requires	Where to Get
AVID	Subscription	No code, student to keep receipt	Show receipt to instructor
CCH	Answer Connect Access Code	No code, student to keep receipt	Show receipt to instructor
SCM Globe	Operations Mgmt Simulation	Student must buy from fanshaweretail.ca	SCM Globe will email student with code when ready
Squirrel	Squirrel Key Code	Student must buy from fanshaweretail.ca	Hospitality school will email code within a few days of purchase
Standalone	Quickbooks/ICD-10-CA/CCI	Physical card with code on it
Skill Jar	Skill Jar Training	Physical paper with code on it

These are generally provided by your instructor or posted within FanshaweOnline directly. Each instructor has a different method for providing these so we recommend you contact them directly if you are unsure. See the information in the option above this for information on where to get the information you require.

Please contact the publisher directly in this case. Most of them can assist in getting your digital content connected to the right professor and course. You can find the support page for the publisher within your code instructions email or at the bottom of this page.

If the publisher is unable to locate a join code for your instructor, please reach out to us for assistance. We recommend you provide your instructor name and course code (ex. ADMN-1014) when contacting us to speed along the process.

Reach out to your instructor first to verify if the join code/course URL is correct. Sometimes an old code or link is provided and needs to be updated on their end.

If they have confirmed the code/url is correct, please reach out to the publisher directly for assistance.

My book is not showing in my account.
               During your access code redemption, you will be asked to log in or create a CampuseBookstore account. Once you log in successfully, your book will either show under My eBooks or Access Codes in the lefthand menu. This may take up to 2 minutes to display on your account after redemption.

My code says it is waiting for fulfillment.
               Please wait 2-3 business days for fulfillment from the publisher. If it has still not been fulfilled within the timeline, please contact us.

My book is not showing on BibliU.
               During the BibliU log in process, you will be asked to log in. Your log in will be the same as your CampuseBookstore account. When given a drop down list to choose your school, please select CampuseBookstore. This will properly connect your accounts together to view your books. If you are unable to log in or view content, please contact CEI support.

The book is not displaying correctly/content is missing.
               Please contact BibliU support directly so they can investigate the issue.

For additional support, please contact CampuseBookstore support directly.

I've redeemed multiple books but they're not showing on my account.
               Elsevier displays content in two ways. E-books will be access through the Elsevier/Vitalsource bookshelf. Digital access will be accessed through Evolve directly.

               Both sites have a link to the other. When on the Evolve website, under My Evolve, there will be three options (Other, My e-Books, Instructor-led Courses). Content will be available under Instructor-Led for digital access. E-book link will be available under the e-Book option. 

               When in the Elsevier/Vitalsource bookshelf, you can view all e-books. There is a link along the left hand menu for the Evolve website.

I received a print voucher for a book.
                Some books may not be printed by the time you make your purchase for various reasons. These may be replaced with a print voucher in the meantime. In this case, you will have an access code card that you must redeem on your Evolve account. Once redeemed, you will be given 30 days access to the e-book version to allow time for the print book to be mailed to you. There are no additional fees for shipping and Elsevier will provide shipping updates directly.

For additional support, please contact Elsevier support directly.

My code is for multi-term/multi-class use but it is not working for my current/new course.
               In many cases, you will receive a new course ID or URL for each additional course using the online content. These codes/links need to be registered with each new course. If you do not have the course ID/URL or are receiving errors when trying to activate it, please contact Pearson support.

Pearson tells me my code is invalid/incorrect.
                Pearson digital books have their own unique codes. Please ensure you are using the Pearson code, not the 12-character redemption code (e.g., A1B1-A1B1-A1B1) you received from us. After redeeming your code on our website, you will receive an email with instructions on how to access your Pearson content.

               If you are unable to locate the code, please contact us. If you have the code and it is not working, please contact Pearson support.

For additional support, please contact Pearson support directly.

My e-book is asking for a join code but my teacher doesn't have one.
                 Please review the instructions and ensure you are visiting the correct website. Top Hat has two different sites: one for eTexts only (tophat.com/catalog) and one for digital courseware/bundles (tophat.com/prepaid). You must use the correct site or your code will be rejected, it is linked in your instructions email. E-Texts generally do not require join codes. 

               For e-books that are going through the catalog link, please make sure to choose 'Continue without a course join code' when prompted.

I can't verify my account.
                 If you receive a verification link by email that shows an error when clicked, try right-clicking and opening the link in a new tab, or copying and pasting the link into a new tab. This should bypass the issue and allow you to complete your registration. The same method can be used if you encounter errors while resetting your password.

For additional support, please contact Top Hat support directly.