Frequently Asked Questions

Course Materials List
Access Codes
Out of Stock/On Order Items
Orders and Website
Payment Options

Can't find the answer you're looking for? Contact us

Course Materials List

How to order Course Materials? Click HERE!

How do I know what textbooks, kits or uniform I need for my class?

All course materials for your program - textbooks, kits or uniforms - will be found on your Course Materials list.
To find this, search under Books - Course Materials Search
You can either select your program or search by courses (first option, View Courses for all Programs). We recommend referencing your own course list to make sure you are looking at materials for the right classes. You can view your class schedule on Fanshawe's WebAdvisor or see your course landing pages on FanshaweOnline.
Once you have located your program, select all courses in the dropdown and select “Go”.  This will show you all course materials required and/or suggested for your program.

Personalized Course Materials List

You may get a list of the course materials you need based on your class schedule!

  1. Click on 'Personalized List' in the 'Books' dropdown menu.
  2. Login using your FanshaweOnline student log in.

You will now be able to view the course materials for only the classes you are registered in!


Out of Stock/On Order Items

How do I order a book that is out of stock or on order?

If a book is out of stock or on order, you will not be able to order it until it shows that it is back in stock.

For many items, you will have the option of adding your email to the waitlist. When the item comes into stock, you will receive an email letting you know the product is now available and ready for purchase. You can then proceed to order online or purchase in store.

Our website is a live site and it continuously updated, so please keep checking. 

I need a book or resource that is not available on the site.

Please contact us with the information of what you require so we can look into it.


Orders & Website

Will I be notified when my online order is ready?

When your online order is ready for pickup, you will receive an email notifying you.  Please have your order number and student card/photo ID with you when picking up.

How can I track my order if it is being shipped?

If your online order is being shipped, you will receive a separate email with a Purolator tracking number. If you have not received an email within 2-4 business days, please contact us.

Can I cancel my order, or an item on my order?

If you need to cancel an item or your order, please contact the Campus Store at 519-452-4260 or email us at
If you chose to have your order shipped to you and it has already been processed, we may not be able to pull the order before it ships. In this case, you would need to wait until you receive the order and then ship back the item to us for a refund. Please refer to our Return Policy for information on refunds.

I'm adding an item to my cart but it disappears during check out.

Please try purchasing in a different web browser(Google Chrome, Microsoft Edge, Firefox, etc). If this does not work, please open a Private/Incognito window and try your purchase again.
If neither of these options help, please contact us.

Payment Options

What are accepted forms of payment?

Online orders:  Debit, VISA, MasterCard, and Gift Cards
In-store payments: Cash, Debit, VISA, MasterCard, Gift Cards and FANCard.

Can I use my FANCard or a Retail Services Gift Card as a payment for online?

You can use Gift Cards and FANCard as payment for your online orders, too.

  • If paying with a gift card, you need to enter the card number and pin code when prompted during check out.
  • When paying with your FANCard, the funds available need to be in your Flex account, not Meal Plan.  Please indicate in the Special Instructions section that you would like to use this method of payment. Your student name and student number must also be included.

How do I get a refund for my Meal Plan or Flex Plan?


The Residence Meal Plan cannot be refunded as per the residence contract.  Flex Plan can be refunded.
(There is a $50 administration fee). Please contact the FANCard Office for assistance.