Frequently Asked Questions
Course Materials List
Access Codes
Out of Stock/On Order Items
Orders and Website
Returns/Exchanges
Payment Options
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Course Materials List
How to order Course Materials? Click HERE!
How do I know what textbooks, kits or uniform I need for my class?
To find this, search under Books - Course Materials Search
Personalized Course Materials List
You may get a list of the course materials you need based on your class schedule!
- Click on 'Personalized List' in the 'Books' dropdown menu.
- Login using your FanshaweOnline student log in.
You will now be able to view the course materials for only the classes you are registered in!
Out of Stock/On Order Items
How do I order a book that is out of stock or on order?
If a book is out of stock or on order, you will not be able to order it until it shows that it is back in stock.
For many items, you will have the option of adding your email to the waitlist. When the item comes into stock, you will receive an email letting you know the product is now available and ready for purchase. You can then proceed to order online or purchase in store.
Our website is a live site and it continuously updated, so please keep checking.
I need a book or resource that is not available on the site.
Orders & Website
Will I be notified when my online order is ready?
When your online order is ready for pickup, you will receive an email notifying you. Please have your order number and student card/photo ID with you when picking up.
How can I track my order if it is being shipped?
If your online order is being shipped, you will receive a separate email with a Purolator tracking number. If you have not received an email within 2-4 business days, please contact us.
Can I cancel my order, or an item on my order?
I'm adding an item to my cart but it disappears during check out.
Payment Options
What are accepted forms of payment?
In-store payments: Cash, Debit, VISA, MasterCard, Gift Cards and FANCard.
Can I use my FANCard or a Retail Services Gift Card as a payment for online?
You can use Gift Cards and FANCard as payment for your online orders, too.
- If paying with a gift card, you need to enter the card number and pin code when prompted during check out.
- When paying with your FANCard, the funds available need to be in your Flex account, not Meal Plan. Please indicate in the Special Instructions section that you would like to use this method of payment. Your student name and student number must also be included.
How do I get a refund for my Meal Plan or Flex Plan?
(There is a $50 administration fee). Please contact the FANCard Office for assistance.