Return & Exchange Policy
- Items must have no visible signs of wear or use.
- A physical or digital receipt is required for in-person returns.
- Returned items must have tags still on and be returned in original, intact packaging.
- All textbook sales are final after the semester return deadline (Typically 3rd week of term).
- Digital book returns require publisher approval, which can take 2-7 business days. Approval is not guaranteed.
- Falcon Shop clothing must be returned or exchanged within 21 days of purchase.
- Tech and supplies must be returned within 14 days of purchase.
- Course/Program kit contents must be verified within 2 business days of purchase.
Non-Refundable Items
- Program uniforms – Exchange only within 21 days of purchase. Must be in original condition.
- Calculators – Exchange only. Open packages will not be accepted.
- Headphones/earbuds – Exchange only. Open packages will not be accepted.
- Stethoscopes and safety glasses – Not returnable for hygiene reasons.
- Consumables –Items such as pens, pencils, markers, notebooks, etc., are not returnable.
- Custom/Special orders – Name tags, embroidered clothing, etc.
Not sure if your purchase meets the requirements listed above? Contact us
Returns by mail can be sent to:
Fanshawe Campus Store
1001 Fanshawe College Blvd.
London, ON N5Y 5R6
Important: All returns at buyers' expense unless otherwise stated. Please contact us prior to mailing any returns.