- Items must have no visible signs of wear or use.
- A physical or digital receipt is required for in-person returns.
- Returned items must have tags still on and be returned in original, intact packaging.
- All digital and print textbook sales are final after the semester return deadline (Typically 3rd week of term).
- Digital book returns require publisher approval, which can take 2-7 business days. Approval is not guaranteed.
- All clothing must be returned or exchanged within 21 days of purchase.
- Tech and supplies must be returned within 14 days of purchase.
- Course/Program kit contents must be verified within 2 business days of purchase.
Non-Refundable Items
- Program uniforms – Exchange only within 21 days of purchase. Must be in original condition.
- Calculators – Exchange only. Open packages will not be accepted.
- Headphones/earbuds – Exchange only. Open packages will not be accepted.
- Stethoscopes and safety glasses – Not returnable for hygiene reasons.
- Consumables –Items such as pens, pencils, markers, notebooks, etc., are not returnable.
- Custom/Special orders – Name tags, embroidered clothing, etc.
- Dictionaries, thesauruses, and bar chart/study guides – Not returnable.
NOTE: Purchases made in store must be refunded in store with the same payment method used at time of purchase.
Not sure if your purchase meets the requirements listed above? Contact us
Online Order Returns by mail can be sent to:
Fanshawe Retail Services
1001 Fanshawe College Blvd.
London, ON N5Y 5R6
Important: All returns at buyers' expense unless otherwise stated. Please contact us prior to mailing any returns.
